Debbie Farley

 We had a help desk application that ran under Domino that worked great.  It's only down side was some of the reporting that the Executives said they wanted wasn't easily available in exactly the format they wanted. 

A representative / trainer from this company came in to train us on how to better use the product and did a dog and pony show about how much better their Windows version of the product was.  Said they weren't going to be updating the Domino version as they didn't see a big market for future sales, blah, blah, blah.  Long story short, they convinced us to "upgrade" to the Windows version for "free."  Big joke there, we found the licenses were more expensive when we needed to purchase additional.  The license renewal is the same cost as a new license.   And the biggest pain is we have problems every week with one thing or another in this product. 

My question is:  What do you use?  Are you happy with it?  Do you have any suggestions for us?  We want to do research before our renewal is due so we can make a change if we can find a product that will do what we want and need.