I have expressed my frustration with end user complaints and the fact that many of these complaints are because the end users just don't know how to use the tool they have been given, namely Lotus Notes.
I took the advise about having Lunch & Learn sessions and last week was the first one. Being the week of the fourth I didn't expect too many to attend so be booked a small conference room and sent out invitations.
We had a full house and just as I expected they did not know the basics on how to make Lotus Notes work for them.
- Stationery,
- F2 to increase font size on the fly
- Permanent Pen
- Highlighting Text
- Meeting invitations
- Go to View and moving multiple messages to folders
All such simple things but you'd thought they'd been given the holy grail. We are plaining future sessions and many out of this first group have inquired about attending the next one.
Some days life is just good....
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1 Dan Lynch Permalink Debbie;
We do a user feedback survey each year and we often find that users
are not sufficiently trained, and they often complain about
features and functionality that they need, and think is not there,
but in fact is there! Wish we had the bandwidth to L&L with
them.
We have had some success doing L&L's for help desk and interns,
at least for a while, on the technical support side. In a past life
I did them for end users also. Not only do they help convey
knowledge, for us, they really helped build some decent
relationships between our team and other teams.
Fun to watch the interns eat, when you hear people say they are
"hungry" I'm thinking for knowledge, but I'll tell you they are
actually, well, hungry.
Good luck!