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Blog Authors:  James T Kork  

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Struggeling with IBM support in Ireland

James T Kork  |    |  Tags:  support notes8 ibm upgrade  |  Comments (2)

Having a slight problem.

In my opinnion client installation/migration should be able to be performed no matter what client lays underneeth.
So we where, as we are in the migration phase of about 15 000 users using the 8.0.1 as it came out. After launch of the 8.0.1 german we installed the german over the english client. That caused problems. The client refuses to boot up anymore after upgrade. We had that on multiple machines. With different people performing the update. So no layer 9 problem :-)
So we finaly ended up opening a pmr with ibm. Below is the anonymized answer we got. How helpfull is that??
Anyone knowing any workarround or how to?
Well i know most of you are english tonges so no need for localized installations....
I apreciate any help....


Hello Mr XXX,

My name is Rxxxx Mxxxxx and I am assigned to pmr 6xxxx,xxx,xxx ' notes client doesn't start after update'.

(1) In the pmr description it mentions that the 8.0.1 English was installed first and ten the German 8.01 build was installed over it.

Why was this done.  Could the German 8.0.1 Client be installed on its own.


(2) Please use one of the Client machines involved and remove the Client ( all clients ) installation from it.

Use this technote as guidance ;


Lotus Software Knowledge Base Document

Title:        How to perform a clean reinstall of a Notes client
Doc #:        1245159
URL:        http://www.ibm.com/support/docview.wss?rs=899&uid=swg21245159


(3) Reinstall German Client and see if it launches.


Best regards

Rxxxx Mxxxxxx

This is where the technote goes to
IBM - How to perform a clean reinstall of a Notes client

Comments

1 Jimmy Bracco      Permalink Thats exact reason why i built this company in 1996 :)

Jimmy Bracco
GM/Lotus911

2 James T Kork      Permalink Oh that sounds like it is not just "us" having problems with notes muha :-)
I always wonder if theres oportunities to help IBM getting a better qa for there products.
If that is not a possible way can we support Lotus 911 in any way. I think the european notes users need some sort of emergency help (as we obviously don't get it to the extend we would like to ibm)........
So 911 would bee 112 over here;-)

Live long and prosper ;-)


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