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Steve's Lotus Land

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Lotus Notes server hangs at Applying computer settings.

Steve Medure |   | Tags:  lotus up server blackberry notes hang locked | Comments (1)  |  Visits (882)

I've been noticing some unpleasant things with my Domino Server after upgrading to the latest version of Black Berry Enterprise Server.

Issue:  After the latest version was installed the Domino server would hang after a reboot.  It would get stuck at Applying Computer Settings.

Troubleshooting: I noticed that there were three Blackberry services stuck on "starting".  I was able to eventually get logged in via safe mode and set these three services to "Manual".  After a reboot the server did not hang anymore, it logged right in.

Resolution: There are some dependencies that need to be set on the three services that hang.  I did fin a Blackberry knowledge base article on how to do this.  The services are;

  • BlackBerry Dispatcher
  • BlackBerry Policy Service
  • BlackBerry Synchronization Service 

    http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03806&sliceId=SAL_Public&command=show&forward=nonthreadedKC&kcId=KB03806

    • http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03806&sliceId=SAL_Public&command=show&forward=nonthreadedKC&kcId=KB03806

    Additional Notes:  

    If the above does not solve the issue then check to see if patch MS06-071 is installed on the server.  This patch can also cause these symptoms.  BlackBerry recomends the following.  Also be sure if you are using 4.16 to install the Maintenance Release 2, the MR2 fixes a lot of problems.

    Resolution: From BlackBerrys KB, DOC ID KB11013, created on 12-2-2008

    1. Uninstall all versions of MSXML, including patches

    2. Delete msxml4.dll from C:\WINDOWS\System32

    3. Reboot (I set all of the services to manual including Lotus, so the server wouldn't hang)

    4. Install MSXML 4.0 SP2 - located in the Tools folder of the extracted install files for BES

    5. Reboot

    After the final reboot I set all of the services back to Automatic, including domino and then did another reboot.
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