It probably got missed with Lotusphere going on, but there is now a new feature in EMEA support called Tech Chat . when you open a PMR you can sametime chat to the engineer assigned. It also allows you to log into the community and have an engineer ping you if they need you. Wondering if anyone has used it yet, or plans to?
A tag is a keyword that is used to categorize an entry. To view the entries with a particular tag, click a tag name or enter a tag in the box. The tag cloud indicates the frequency of tag use. Popular tags appear darkest. The slider control adjusts how many tags are displayed in the tag cloud.