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Blog:  Jan Schulz
Jan Schulz
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Simon O'Doherty

Blog Authors:  Simon O'Doherty  

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How not to do support.

Simon O'Doherty  |    |  Tags:  rant  |  Comments (1)
When you work in support (at least at level 2) you get the false impression that all support is alike.

Case in point that has driven me to insanity. I went to install Racedriver Grid on a new machine I got. However when I went to activate it I get the message that there has been two many activations and that I need to contact support at a certain email address.

So I email them and give them my order number and within a minute I get a form mail response which says that in the case of my activation key being locked out I should contact them by the same email address I just did.

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1 Simon O'Doherty      Permalink Finally got my license reactivated. I had to contact the company that supplys the storefront to the online store to contact support for me.


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