Tales into Commonstore

With IBM not having templates for their CSLD product, your forced to customizing the Lotus Mail template.  Something that is not supported and even though your vendor says they have done it make them prove it.  make them show you the multi language templates they have done and make them show you that they work in thier test environment.   Yes make sure they have a test envirnoment and not learning off of you.    Before you accept the template make them show you it working in thier test environment.  This should be treated,  manageaged and budgeted like a custom software development project.

Also, budget and get in writing a software support agreement.,  things go wrong but if there is not helpdesk or no contact info to the developer then your out of luck because IBM will not support the template changes that are needed to use thier product.