CrashTestChix

From Campus Technology - Googling the Students by Bus: An Interview with Google's Jeff Keltner

We think the following lends itself to not only Google, but all end user systems.

• "And the last thing I'd say from a developer's perspective brings to mind an old quote from Henry Ford: "If I had asked my customers what they wanted, they would have asked for a faster horse." So we will focus more on what the user needs to do, than on what the user asks for from a feature perspective. What is the user trying to do and how can we make it easier for them, even easier than they'd expect? "