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Blog Authors:  Marie L Scott  

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Shouldn't we "own" the REAL TRUTH about Lotus Notes?

Marie L Scott  |    |  Comments (10)

Ed Brill's post this morning - Notes myth v reality discussed in two good blog entries reminded me that I had recently been made aware that some individuals use Wikipedia's article regarding Lotus Notes as their primary basis for evaluating the product.  Seriously.  These are non technology types - and yeah what are they going to do when they need to find out about technology?  They are going to search on the words "Lotus Notes" and look for the Wikipedia article.  And because it's on Wikipedia "it must be true."


Well, take a few minutes and read through it.  In my opinion, having worked with the product since (only 1996), I'd say there are A LOT of inaccuracies.  As Ed pointed out - Wikipedia looks down a bit on vendors updating their own entries.  So come on now...let's take ownership of what we know to be the truth about the product.  Many of you certainly have the resources to make sure this is truly reflective of what we know to be an awesome product.  Ed also has offered to help confirm the dates/facts and such!  So Yellowverse why don't we get organized...perhaps we could work together and have it updated before 8.5.1 is released?  ;-)

Comments

1 Ben Langhinrichs      Permalink We should coordinate elsewhere (here in comments perhaps) so that different people aren't making contradictory changes. Also, anybody who has a login to Wikipedia should make the changes, not anonymous. Rich Schwartz and I certainly do, but others must as well. It is important that have clear, verifiable references for information or attributed opinions as possible, as there are people out there who love to revert back when they just don't want something to change.

2 Richard H. Schwartz      Permalink I used to check on the entry regularly, and did quite a lot of editing for both readability and accuracy. But in the past year I've done a lot less. One reason was that really doing a proper job with the article requires citing published references for each factual statement you make, and finding published references for all the things that I "just know" became quite a tedious job.

I could be convinced to get back involved in editing the page, though, if a coordinated team effort could be made not just for creating the content, but also for finding and entering the citations.

3 Thomas Duff      Permalink I could help out also...

4 Richard H. Schwartz      Permalink BTW: It would be helpful if you would list the inaccuracies you've found.

5 Richard H. Schwartz      Permalink Just went in and did a little bit of cleanup on the criticisms section, but that section is badly in need of citations. The point about CSS is a great example of how to do it right. (And no, I didn't do that one!)

6 Marie L Scott      Permalink as far as criticism section:
Prior to Release 8.0, the out-of-office feature was designed to limit traffic by sending out-of-office messages at 2 am (by default) instead of immediately after messages are received, giving the initial impression that it did not work at all. Recent releases have increased the frequency of out-of-office messages to once every few hours. As of Release 8.0, administrators can configure the system to send out-of-office messages immediately.

(if memory serves me I don't think this is the case regarding firing at 2 am..)

It is difficult to read your Notes email from a standalone NSF file with any other software. (this needs to be addressed as a security feature and as part of the reason by Domino servers can be restored faster than other types of mails servers that store mail as separate objects)



It is hard to get the regular email address of someone that has sent an email to you if this person is from your Organization (in the Notes directory), because Notes does not display email addresses, but rather specific Notes addresses like "Mike Smith/San Jose/ABC Company".

(this can be customized based on your Domino requirements)

7 Richard H. Schwartz      Permalink The criticism section is the most sensitive section in the article. I put a lot of effort into it a few years ago, making a huge effort to try to be objective myself, and to set a tone of objectivity for others to follow. I had not looked at it in a while though. The section is there for a purpose -- to provide a place that deflects every Notes-hater who stumbles across the article from marking it up with references to the Notes Sucks site all over the document. Nevertheless, there have been a bunch of mini revert-wars in that section. The mere mention of the Notes Sucks site itself has been controversial. The consensus of active editors had been to allow legitimate gripes, including fairly general ones, and to note when newer versions made specific gripes obsolete... but to avoid using this section to deny problems or claim that Outlook/Exchange is worse, etc.

Re out of office: I believe the default configuration in some releases was in fact daily at 2 AM.

Re the difficulty of retrieving data from NSF files: this is a legitimate complaint. Minor, but legitimate. It is most often brought up by people who have left a company that uses Notes, and want a way to access their old mail. There are no programs that can do this without making use of the Notes core APIs, so it is always a requirement that a Notes client or Domino server is installed in order to get data out of NSF files. This is not true of most other mail systems. (Someone added a comment to this recently saying that PST files have this problem but there are in fact quite a few programs out there that can read PST files without having Outlook installed. I deleted that comment from the article earlier today.)

Re the business about finding the "regular" address, that should be edited to at least refer to the Internet email address instead of "regular". If current versions give you an easy way to click on a sender or addressee address and get their info, including InternetAddress, this should be noted. But older versions didn't give you this, so at worst the criticism should be re-worded to refer to "older versions" like some of the other ones are.

I've already gone in and taken care of some of this, but not all. I also did some other cleanup in that section, including removing a comment that tried to deflect the blame from Lotus for poor error messages by saying it was an industry-wide problem.

-rich

8 Marie L Scott      Permalink @Rich - did the original author include the criticism section? The Exchange and MS Outlook wikipedia pages do not include such a section...

9 Richard H. Schwartz      Permalink Wikipedia maintains full history of the page. You can see the original version of it here: http://en.wikipedia.org/w/index.php?title=IBM_Lotus_Notes&oldid=109680

The History and Talk pages can give you lots of information about what was put on the page when, by whom, and why. The criticisms section was created by Nathan Freeman in April 2006. That revision is here: http://en.wikipedia.org/w/index.php?title=IBM_Lotus_Notes&oldid=47805017

Various criticisms were on the page much earlier than that, though. We're all aware that feelings about Notes run very strongly in both directions. The fact that the Lotus Notes article has a criticisms section is reflective of the fact that many people have wanted to include criticisms, and they were scattering them around the articke, while other contributors have endeavored to avoid stifling fact-based criticisms but have worked to keep them objective and in one place near the end of the article in order to avoid detracting from the main points that are made.

The fact that other products' pages do not have such sections may reflect the fact that emotions don't run as strong pro or con other products. And it probably either reflects the fact that fewer people have ever wanted to put criticisms on those pages, or that the regular contributors to those pages have not been as even-handed about dealing with them when they have been added. You are certainly welcome to try adding a criticisms section elsewhere if you want, but if you do you should probably add an explanatory note to the Talk page explaining why... and you should still expect resistance. Wikipedia is an anarchy with only loose standards that are loosely and inconsistently applied.

10 Marie L Scott      Permalink @Rich - Thanks for the followup on the Criticism section. I'd like to see a section added about server features - like clustering, partitioning, operating systems, upgrades, portability of applications from one server version to another. Again, I know we need the sources to describe that. So will work on gathering what I have available. For those of you reading this....come on now...chime in...what are your comments?


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