Domino Diva

I have a customer that has about 550 users; of these 550 users, about 12 were reporting that they were receiving the OOO reminder email every morning, even though they had turned their OOO agents off.  The document properties showed the messages were received every morning at 3:59 AM.  About half of the users were using the iNotes6 template and the other half were using the Std6Mail template. The server level is 6.5.6 FP3. 

 In trying to figure out why these handful of users were receiving the reminder message to turn their OOO agents off, I did the following:

• checked that their OOO agents were not enabled
• ensured the users did not have local copies or replicas that may be causing issues
• made sure the users didn't have local archives with the OOO agent enabled
• checked for replicas on other servers in the domain
• checked the schedule of all agents on the server and din't see any OOO agents scheduled for these users nor were there any agents scheduled to run at 3:59 AM
• using NoteMan, looked at the contents of the OutOfOfficeProfile documents and ensured the documents were not corrupt in any way
  
• deleted the OutOfOficeProfile profile documents for the affected users
  
• deleted the form (OutOfOfficeProfile) and the agents OutOfOffice and (Edit Office Profile) from the affected mail files and then refreshed their design so these design elements were pulled from the template [prior to doing so, checked the templates to make sure the OOO agent wasn't enabled in the templates, everything checked out just fine]
• checked the document properties of the OOO agent reminder emails and looked for clues there, this turned up nothing as well
  

With all of these items turning up empty, I next enabled debug to capture agent execution details and then combed through the output.  This revealed the following message being generated for each of the affected users at 3:59 AM.

"AMgr: Received new mail event from Router for 'mail/xxxxx.nsf' "

So indeed the users were being sent the OOO remidner emails, but still no clues as to what was causing the reminder emails to be sent.

In looking at the tasks running on the server, I noticed the UPDATE task was not running.  The ServerTasks= line in the notes.ini had been edited and this task had been removed from the ServerTasks variable.  When inquiring about this, I found out this was a change a consultant that had previously been engaged had made.  There had been no specific reason given for removing the task.

I had the customer add the UPDATE task back to the ServerTasks= variable and then do a 'load update' at the console to get the task running right away.  This fixed the problem, no more OOO reminder messages were sent to the affected users.  I have to admit this is the strangest OOO agent issue I have worked on.