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Jan SchulzBlog Authors: Jan Schulz |
Domino Bug: how to report it?
Jan Schulz
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Tags:
domino
bug
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Comments (4)
I've a linux server, which sometimes hangs with a server task at 100% CPU and lines like this in the log: "
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1 Roland Reddekop Permalink I generally search the forums first and if I don't find a solution I open a PMR with Lotus Support.
I don't have the URL bookmarked but just go to /support
e.g. www.lotus.com/support
And from here look for "Open Service Request", but before you click
on it, you might want to search through the technotes listed there
to see if its a known issue.
2 Roland Reddekop Permalink More...sorry missed that line where you said, "It seems I don't have the rights to open a Service request.".
There's really no point in paying for a PA agreement if you can't
do this. Its probably that your IBM ID is not linked to your PA
account properly. I set mine up 5+ years ago so don't remember how
sorry. Maybe PA customer service can help.
3 Jan Schulz Permalink ok, added our normal IBM ID to the Service Request System and I'm now waitng for someone at IBM to clear it (couldn't do it myself - seems that the first ID needs to be done by IBM). Lets see what happens...
Thanks for the comment!
4 Jan Schulz Permalink Problem found ulimit -n was too low:
http://www.bleedyellow.com/blogs/jasc/entry/mailserver_server_task_hang_at_100_cpu_problem_with_ulimit_n_to_low