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Let's Talk Lotus Connections

Blog Authors:  Leo St-Jacques  

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My First Post - What do you say to someone that Lotus Connections will bring down the sky?

Leo St-Jacques  |    |  Tags:  studies lessons-learned connections  |  Comments (5)
Wow.  I got to admit, I like BleedYellow.  Thank you to Nathan and his team for putting up this site.

I have become of a "social collaborative software evangelist" for my workplace.  Slowly Canadian federal government departments have put web 2.0 collaborative and social tools in their roadmaps.   For me, we are assessing various web 2.0 tools such as Lotus Quickr Portal Edition v8 and Lotus Connections v2.  We have both up and running in our proof of concept environment with great success and now we are getting ready to run a pilot of the tools.

One issue that has been hitting me hard is the resistance I am getting from all levels of the organization regarding employee blogs and user profiles.  I heard everything from "lower productivity" to the uncertainty of the business value of information posted by employees.  One person told me that my profile photo with my son is not acceptable in our workplace... sigh...

I am looking for impact studies or post deployment reports from organizations that deployed Lotus Connections.  What were the successes, lessons learned?  Did the sky fall when employees started to blog about anything they wanted (as long as it was according to the internal policies of the company).  I would like to throw these reports back to the "grey-hair" people I meet and say to them unless they have hard evidence to the contrary, embrace the change and the benefits of what social software can bring.

Hope someone out there reading my post can help.

Comments

1 Chris Whisonant      Permalink Welcome Leo!! I think you'll find that most organizations have an aversion to change. Though, I don't see any reason that there should be a problem with a slick, well-done corporate directory that you have in Connections Profiles. That is pretty bad about not allowing a photo with your kid. Companies need to embrace personalization sometimes. I could see where something like Blogs or Communities(Forums) could be seen as a productivity reducer, though. But as long as there are internal policies in place from the beginning, blogging won't be abused - unless people intentionally do something wrong(which would then be them risking their employment).

2 Leo St-Jacques      Permalink Hi Chris. Thanks for your note. I do have some backers in the senior ranks that see the overall benefits of social software - but not all. And those who have I have not won over yet are suggesting that we implement full moderated blog posting and comments with published internal policies. I have not given up yet...

3 Scott Hooks      Permalink The same "productivity" concerns were thrown about when internet access, email, and instant messaging were rising. The businesses that embraced these technologies early gained the most competitive advantage from the technology. That is where I would look for your evidence. Try to imagine your workplace without those tools today.

There are tons of benefits of blogging, such as public awareness of your brand for internet bloggers (i.e., Lotus 911 has several prominent bloggers), or just capturing and sharing organizational knowledge for internal bloggers. If your thought leaders aren't blogging, where is their knowledge stored? In their head - and it leaves with them instead of being communicated and retained.

If your business truly wants to assess the business value of social networking, I'd be happy to work with you to do so.

4 Suzanne Minassian      Permalink Hi Leo - welcome aboard! I have a few items you may be interested in taking a look at.

Wainhouse recently did a report on IBM's usage of social software which has some interesting pieces of information adoption - http://synch.rono.us/social/blog.nsf/dx/wainhouse.htm?opendocument&comments


Second, we have an excellent consultant who specializes in adoption and she wrote this guest blog entry today: http://synch.rono.us/social/blog.nsf/dx/08292008092332AMSOMHQA.htm

Hope this helps!

5 Leo St-Jacques      Permalink Thanks Suzanne for the links. I met Kathryn in the early Summer and she has provided me useful documents regarding the adoption of Connections.


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