Uh Clem's Admin World

Alex Kassabov blogged about his experience with Maui Jim's excellent customer service with their sunglasses repair.  I too have had great experience with their customer service.   Ten bucks with the sunglasses shipped off to Maui Jim and they are returned in two weeks repaired, no questions asked.

I was reflecting on the fact that excellent customer service is a rarity these days.   The problem with it being rare is that when you encounter it, you start thinking about all those other experiences with average or poor customer service, and it starts to get depressing and frustrating.

I guess I need to let these experiences influence me more and start patronizing those vendors with the best customer service, and avoid those with bad customer service.  If only we could do this more, then vendors would start to "get it" and, hopefully, influence them to change.