Uh Clem's Admin World

 I've had a heck of a problem getting the DWA 7.0.3 to stabilize.  I have now been through 2 hotfixes.  Most of it revolved around opening attachments.   You might get the right one, or you might get a previous attachment that you opened.  It had to do with how IE saves a temporary copy of the attachment you are opening.

While I was testing the last hotfix (DWA Hotfix 281.111) my IBM Tech Support rep could not reproduce my problem.   I sent him exact instructions to recreate it, but to no avail.

After almost a month the PMR was re-assigned to another tech.  This tech somehow made a connection with a problem an international customer was having with DWA attachments.   As a lark she asked me what the Use UTF-8 for output field was set to in the server doc.  It was set to No which is the default for 7.0.3.  She told me to change it to Yes.  And that fixed my problem.

Now the UTF-8 enables the unicode character set.  Logically this should have nothing to do with my problem, but this tech somehow put 2 and 2 together.

So thank you, Emily, for making the unlikely connection, and for having such a pleasant phone voice.

Sometimes your success with tech support all depends on who you end up with.