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When Blackberry service books misbehave.
Many times debugging problems with a Blackberry leads back to the Service Books (SB's). Sometimes you are told (by tech support) to delete a service book, then undelete it. Sometimes you can clear a problem by resending the service books from the BES server. However this only sends a subset of the service books listed.
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Comments (1)
The biggest problem we have is that the BB address book randomly stops syncing. We know there is a problems when we look at the address book's options menu and find that the that wireless sync line has gone. We do as you said, delete the desktop [sync] service book line, wait 20 seconds or so and then undelete it. After 2-3 minutes the problem is solved. I've had to do this dozens of times for different users. Works everytime. I don't understand why it works, or what was wrong, and BB support won't explain. It seems to happen over a variety of models too. What a pain.