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Uh Clem's Admin World

Blog Authors:  Chris Mobley  

All entries tagged with auto-reply

Sending auto-response messages - What's your strat...

Chris Mobley  |    |  Tags:  auto-reply email auto-response  |  Comments (2)
 So we have over 120 general (MIDB) mailboxes.  You know, those shared mailboxes like "resumes@acme.com".    Well a handful of them have auto-response agents that respond to the sender with a email stating that we have received their email.   I use a simple agent using the "Reply to Sender" action triggered on "After new mail has arrived".  When you do this the Sender address of the auto-response email is the signer of the agent.

I have chosen to use an ID called "No Reply" on these agents.  However I have gotten some push back from Sales telling me this doesn't look that great to the customer.

Do you think it is accepted practice to use the sender address of "No Reply" on auto-response emails?   Do you think email users out there pretty much know what it means when they receive an email from "No Reply" Do you recommend a better strategy for auto-response emails?


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