Uh Clem's Admin World

Many times debugging problems with a Blackberry leads back to the Service Books (SB's).  Sometimes you are told (by tech support) to delete a service book, then undelete it.  Sometimes you can clear a problem by resending the service books from the BES server.  However this only sends a subset of the service books listed.

Another little known function on the Blackberry will pull down a new set of service books from the service provider.  It is accomplished by performing  Options - Advanced Options - Host Routing Table - menu key - Register Now.

Between resending the SB's from the BES and pulling down new SB's from the service provider you think you could clear any problems.   But no, sometimes even this doesn't work.  Another, painful option is to first delete all the service books, one at a time, then pull down both sets of SB's again.  Since this is such a pain I'm sure most of us just revert to wiping the darned thing and re-activating it.  Yep, me too.

Anyone have any other tips or tricks regarding Blackberry service books?