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Changing the Notes password has always confused my users.

Chris Mobley |   | Tags:  usability security notes password | Comments (0)  |  Visits (412)

Changing the Notes password for the average user is not a trivial task.  It is way more confusing and buried than it should be.

First the user will find the "Change Password" option under "File-Security-User Security", at which point they are challeneged to enter their current password.  How many people would easily find this and know this is where you change your password.

Now the user security screen has 10 different buttons or menus to click on and the "Change Password" button is kinda lost in the middle.  For 98% of my users changing the password would be the ONLY reason they would ever go into the user security screen, so why don’t they make it more prominent?

Now comes the confusing part. When they click on "Change Password" they get a prompt asking for another password.  Now is this the current password, or is this the new password?  It is not obvious.  It is made more confusing because the user is forced to enter their current password TWICE!

How hard would it be so that when they click on "Change Password" the prompt says "Enter CURRRENT Password", and not just "Password".  I never understood why it asks for their current password a second time anyway.  If it is a security requirement, then fine, clarify the prompt.

The usability team at Lotus have done a great job on 8.x, but they need to put some energy in the nooks and crannies of the client.

 
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