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Windows 7 after two weeks and Media Center stories

Keith Nolen |   | Tags:  windows media+center 7 | Comments (0)  |  Visits (135)
After just over two weeks with Windows 7, I can daw a few conclusions.  
  • While it steals some ideas from OS X (particulary in the dock task bar), it's definately Windows.
  • This is the best Windows ever. No, really. It's better than XP. The stability, ease of use, and performance are all better.
  • I've installed both upgrades (via the Family Pack) and fresh installs. The upgrades don't tell you this, but they will check for a legitimate existing XP or Vista installation ahead of time.
  • When doing a "custom install" as an upgrade (necessary when you change bit sizes in a Vista upgrade, or in any XP upgrade), you have to boot from the DVD. If you insert the Windows 7 DVD and try to run the upgrade from Windows, it will appear to work, but you'll run into an error and have to start over.
  • Microsoft and partners did a very good job on driver prep. I'm running both 64-bit and 32-bit and have not had a driver issue so far (see exception below).

My main experience has been in upgrading my media center PC. Charlie has always been an experiment for me, as I'd like to move my family to a media center, butfelt the technology was not there. And I prefer Apple, but Apple TV was too weak, and the open-source media center products were too complicated. So Windows has had an extended trial.

 

At first I was running XP MCE on it, then Vista. I was never happy with the performance, despite the fact that Charlie has 3 GB of RAM and an AMD Athlon 64 3000+ processor. The cuplrit, of course, was the video card. While I had a decent 64Mb video card in the system, it was restricted to a VGA connection. As my eventual goal is to create an HDTV-capable media center, this just would not do. DVI or HDMI would be required.

 

Over the years I had twice tried to add an NVidia video card to improve the picture and boost performance, and had twice failed. These were high-end, high-performance, well-rated video cards, but adding them always killed my system performance. Various troubleshooting and diagnostic efforts resulted in no answers, so I always just removed the cards and went back to the old VGA standby.

 

After upgrading Charlie to 64-bit Windows 7, I tried again. And again I had issues. But this time I called in the cavalry. After support discussions with Microsoft and NVidia, I learned that the NVidia video drivers required for the card are fundamentally incompatible with the drivers for the ATI motherboard. This is documented pretty much nowhere, so let this blog be a warning to others. When running a Windows Media Center (XP, Vista, or Windows 7) on an ATI motherboard, you cannot use an NVidia video card. You'll get slow performance, system freezes, and other flaky behavior. The System Interrupts process wil spike your CPU to 100%.

 

So I returned the NVidia card and picked up an ATI Radeon card. Success! I now had a full DVI connection and perfromance was much improved. For about two hours everything was fine. Then all of a sudden the system bogged down again. A web search revealed that a service called "High Definition Audio" was the culrpit. I deactivated the service and rebooted, and performance was restored.

 

If you know Media Center, you know that it can support two tuners, one for watching and one for recording. My main tuner is a Hauppauge internal PC tuner card, and that one has worked well. But to get a second tuner in the box, I pulled out and installed an old MSI TV Anywhere card.

 

Big mistake. Once the system tried to use this card to record video, everything screeched to a halt. It turns out that the MPEG-2 decoder used by this card is a piece of garbage that spiked my CPU. This seems to be an endemic problem with this ancient and not-so-noble card, so I yanked it. A new, modern tuner card should go in this week, and Charlie will be up and running like never before.

 

Next up - media sharing between Windows 7 Media Centers.

 

And oh, yeah, eventually I'll need to replace my Windows Server 2003 installation with a brand new Windows 7 installation. I ran a two-week trial on my Mac via a VM and it went well, so now I am using a Boot Camp install for further evaluation. I'll keep you posted! 

  
 

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One weekend with Windows 7

Keith Nolen |   | Tags:  7 windows | Comments (0)  |  Visits (157)
I spent this weekend with Windows 7. I've not completed all of my installations yet, but I can report on one upgrade and one clean install.
 
First I upgraded my Vista media center server. This was my first priority as I have always wanted better performance out of this box. It's also not mission-critical so it was a great test platform for me. I was installing from the Windows 7 Family Pack, but this was not a straight upgrade: I went from 32-bit Vista to 64-bit Win7, which essentially makes this a clean install. All of my media files are on an external hard drive, however, so I figured I would not lose anything. I wanted to try the 64-bit version.
 
The install went pretty cleanly and took about 40 minutes, booting directly from the DVD. Win7 Home Premium have me the choice of a 32-bit or 64-bin install based on my hardware, and then installed without a hitch. It didn't ask me for an XP or Vista disk, so I assume it looked at my hard drive and realized the upgrade was legit based on my existing Vista install. Win7 detected and loaded drivers for my NIC, external DVD drive, and my two media tuners. I had some issues with the VGA connection to the monitor/flat panel I use with this system, but I determined this was a problem with the monitor, not Windows 7.
 
Then I poked around Windows 7 some. Performance was peppy, better than Vista on the same hardware. I have to say I like the interface a lot. The changes to the task bat take a little getting used to, but I didnot have any real problems getting around. The re-design of UAC is much less intrusive. I'm not crazy about the changes to home networking, but then as a geek I am an atypical user.
 
Then I started Media Center.  It ran through a setup routine very similar to that of Vista and XP Media Center, but it's been dumbed down a bit. One thing I don't like is that if it detects a signal, it assumes that is a broadcast signal. I had to go through custom setup to tell it that I use a direct cable signal. Once I did that, though, it correctly deduced my cable provider from my ZIP code and downloaded the appropriate settings and guide info.
 
My next step was to add my media libraries. This worked very well. After taking some time to index the content, Media Center correctly listed all of my recorded and downloaded media. This is what I would expect a good piece of software to do, and Media Center did the job well.
 
I then tried watching some recorded and live TV. This is not an outstanding box for a media center, so any improvement is noticable. I had no problems with both types of TV. Performance was noticably better than with Vista Media Center.  
 
My next task on this PC was to upgrade the video card. I'd wanted to move from VGA to DVI for a while so I decided to give it a try. I added a brand-new PNY PCI Express 16x 1GB card and changed connections form VGA to DVI. Windows 7 detected it at boot and installed the drivers from the disk. The DVI link worked great and the picture was much improved. At next boot, however, Windows 7 seemed to forget that I had an advanced graphics card, and picture quality dropped despite the DVI link. When I tried to play media, I got a message that "required files are missing. This is Media Center code for "your video card does not have enough RAM." Since my new video card has plenty of RAM, something is funky here. I downloaded new drivers from NVidia and the picture quality improved, but it still won't play videos. This is something I'll have to research.
 
My second install was a clean install of Windows 7 Ultimate on a Parallels VM on my Macbook Pro. This installation went very smoothly, When I booted the VM into the Windows 7 Ultimate disk, the setup asked me what edition of Win7 I wanted to install, from Starter to Ultimate. I chose Ultimate and watched the computer work. Installation again went smoothly.
 
Once installed I rebooted and downloaded and installed AVG Free anti-virus. No problems there. Then I installed all Notes 8.5.1 clients and Domino 8.5.1. The purpose of this machine is to evaluate Windows 7 as a Domino server platform. To date I see no issues, but I also haven't left it running for any time yet.
 
In short, my first weekend with Windows 7 was both more productive and less trouble than I might have expected. I have one more XP machine to upgrade, and after I finishe evaluating Win7 as a Domino server I have a migration from Windows Server 2003 to Windows 7 Ultimate, so watch this space for more information.
 
 
 
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FInding the Windows 7 Family Pack

Keith Nolen |   | Tags:  windows | Comments (0)  |  Visits (136)
OK, geek like me. You must be aware that today is Windows 7 launch day.
 
If you don't keep an eye on the Windows space (and I think we all have to, it's the 800-lb gorilla even if you don't like it), you may not be aware that Microsoft has finally gotten smart with pricing. If you have multiple Windows machines at home, you should look at the Windows 7 Family Pack. It lets you upgrade three PCs in the same household from Vista or XP to Windows 7 Home Premium for $150.
Finding the Family Pack can be a challenge. Use the Microsoft part number, GFC-00236. You'll see some weird prices, but expect to pay $150 or a bit less from a legitimate reseller.
 
The trick with this is that Microsoft has allotted only a limited number of family packs for North America, and once they're gone, they're gone.  Don't worry about me, I got mine this morning. I am no Windows fanboy, but as a Notes developer I need it. Plus we have an XP machine and a Vista machine at home, and they are going to Windows 7 as soon as I get the chance.
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Wrestling Part 2

Keith Nolen |   | Tags:  printers brother | Comments (0)  |  Visits (102)
I have a long and satisfactory history with Brother products. I had an MFC-6800 for years and only sold it because I needed the space in my office and wanted color capability. I replaced it with an MFC-665CW. The CW performed adequately for about two years once I got the networking figured out. It's got good Windows and Mac support and did an adequate job on both photos and regular printing.
 
But I had a couple of problems with it. One, Windows 2003 does not support it as a scanner or PC-Fax, only as a printer. Not a big deal - I can scan from my Mac via the Brother TWAIN driver -- but it is an inconvenience. When I switch to Windows 7 for a server this should go away.
 
Two, it stopped printing black. So I took it in to the local Brother service center, and it needs a new print head for $150. The unit itself cost $165 new and I was sure I could get a replacement for around that cost. I really crave a laser color MFC, but that's going to have to wait for another day.
 
This morning I went to OfficeMax and picked up a new MFC-495CW for $90 (on special).  It's got all the features of the 665CW, plus a bigger screen and built-in Ethernet. No phone or answering machine but I never used those anyway. Plus at $90, total replacement cost is $130 (diagnostics on the 665CW were $40). Not bad. Now I just have to get it home and installed. Yippee, more wrestling!
 
BTW, I find it ironic that the easiest typo for Brother is "bother." Winne-The-Pooh comes to mind.  
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Wrestling Part 1

Keith Nolen |   | Tags:  support kodak customer | Comments (0)  |  Visits (153)
For my wife's birthday, I bought her a Kodak EasyShare M1033. We've had only Olympus cameras up to this point, so this is a change for us, driven by the fact that the Olympus has gotten slower and slower over time. Plus I wanted something for her that was easy to use and that fit in my budget. The M1033 got very good reviews, so I went for it.
 
When she opened the package last night, she was delighted - except for the missing component. For some reason Kodak designed the camera so that it requires a dongle to connect via a standard USB cable, and the dongle was missing. Without the dongle you  can neither charge the camera nor download pictures. That makes this a part, not an accessory, in my definition.
 
So this morning I called Kodak. My expectation was that I would call them, spend 10 minutes or so explaining the situation to a rep, and they would send us a new dongle.
 
WROOOONG! 
 
Call #1: Call the general customer service number. Nice lady, good attitude. Explain situation, get transferred to tech support (after a hold). Talk to Customer Service rep ("Kelly" who suspiciously speaks English with an Indian accent, and I don't mean Navajo). She's friendly but can't quite seem to understand the part I mean. I have trouble explaining because the part has neither name nor number in the camera manual. There are lots of holds while she looks up the product, the web store, the weather in Rio, whatever. In the midst of the call, while she's taking my personal information but before she gives me a case ID, while on hold, I am magically transferred back to general customer service.
 
That's disconnect #1.
 
This second general CR is again nice, and agrees to transfer me to tech support again. I know I'll have to start all over because "Kelly" never bothered to give me a case ID number. But I don't even get that far. The transfer is apparently successful, but as soon as the new rep says "Hell-" I'm disconnected. Flat dead.
 
That's disconnect #2. 
 
Call #2: I call Tech Support directly and speak with "Katrina" who sounds like she's from central Bangalore. This call is a lot like the first one except I don't get disconected. First she can't get my e-mail address right, then my name. I finally explain to her the situation. Lots of holds, some as long as 5 minutes (yes I timed them). She looks up the camera via serial number and asks if it's a refurbished product, and I say yes. Now keep in mind this is a Kodak factory refurbished camera, in a Kodak box with a Kodak part and serial number.
 
"Did you buy it from an authorized reseller?" Well, how the snot should I know that? So she looks up the reseller, Buy.com. and says that since Buy.com is not an authorized reseller, Kodak is not responsible for the missing part. She also says this is a recurring problem with non-authorized resellers. Cue customer explosion.
 
"Wait a minute. I bough a Kodak product in a Kodak box, refurbished by Kodak, and a missing part is my problem? Kodak doesn't put the part in the box and has a reseller problem. How is this my problem? This is Kodak's problem, and I need you to fix it."
 
"I'm sorry, sir, you will have to buy the part from the on-line store. Let me check and see if it's available.." 
 
"No. I need to talk to your supervisor." 
 
"Please hold." 
 
After another LOOOONG hold, "Kathy" (with an accent from Bombay) comes on the line; she's the on-call supervisor. She relates the situation to me (remarkably, getting it basically correct) and tells me that Kodak has recurring complaints about cameras sold by non-authorized resellers, so they are not responsible for the missing part. She also tries to classify this part as an "accessory" and tells me it costs $25 from the Kodak web store. This sets off alarms... 
  1. This little doohicky should be under $10, even with ridiculous mark-ups. She does not know what I need.
  2. It's not an accessory; you need it, so it's a part. By classifying it as an accessory she wants me to buy it rather than have them fix the problem. No way.
So I re-state my arguments. This is Kodak's mistake and they need to fix it. The reseller issue is not my issue. It's not my job to be familiar with Kodak's reseller network. It's a Kodak problem with Kodak refurbishment and resellers, not my problem.
 
And "Kathy" relents. She agrees to ship me the part she thinks I need, "as a one-time goodwill gesture from Kodak." So the part is on its way and should arrive next week.  As the call concluded she asked me "Is there anything else I can do for you?" I told her I'd been on the phone for an hour and a half trying to get a simple $2 part, I had been disconnected twice, and that I was really turned off by the whole experience. She said they "are known for their excellent support" and they would look into it and she promised me that "it would not happen again." 
As she said good-by, I laughed out loud at the phone. Ridiculous.
 
That's not the end of the story. Once I got back to my desk I looked up the Buy.com order and found out that this was actually a "marketplace" purchase. So I contacted the actual seller, Click and Go Buy. The guy who answered the phone was obviously either an owner or a long-time employee. Turns out Click and Go Buy as been a Kodak authorized reseller for years -- and it probably would have helped my case if I could have told Kodak the name of the actual seller. He commisserated with my problems with Kodak and undestood exacltly what part I need,. So he said he'd get me the part either from Kodak or from their warehouse and have it to me in a few days. What a relief! 
 
And what a contrast. I can cetainly recommend doing business with Click and Go Buy, but I can't recommend Kodak's customer service. I haven't been given the runaround like that in years. If they had not made some kind of remediation I had my mind made up to return the camera. The fact that I had to escalate to a supervisor to get a fix, and that it took 90 minutes, tells me what Kodak thinks of their customers.
 
I hope my wife likes the camera. Its cost in aggravation and time has at least matched its fiscal cost.